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| CONTACT CENTERS | ||||||||||||||||||||||||||
| Nice CEM | ||||||||||||||||||||||||||
NiceLog
is a multi-user, multi-operational system that provides a proven
recording solution for over 8,500 sites worldwide in highly demanding
environments, including trading floors, contact centers and air
traffic control (ATC) centers. |
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Nice
VOIP supports H.323, the most widely deployed VOIP
gateway, as well as other VOIP industry standards, and is fully
integrated with NICE's Customer Experience Management (CEM) Platform. |
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NiceCall
Focus is a full-featured compact recording system
that meets the needs of organizations seeking a powerful and cost-effective
recording system. Focus on important calls. |
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| Screen Sense is the industry's first no integration-needed software that lets managers automatically initiate the recording of customer interactions based entirely on what takes place on the agent's desktop - such as entering a certain value or using the "help" function. | ||||||||||||||||||||||||||
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NiceUniverse
captures voice, e-mail, chat, and screen activity along with essential
call details. Analysis tools quickly pinpoint opportunities for
improvement. And the most powerful enterprise reporter in the market
ensures decision-makers have the right tools to make timely and
accurate choices for your business. |
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