Aspect RightForce Workforce Management is an enterprise-wide workforce management application that addresses a diversity of outbound staff scheduling needs, allowing efficient response to multiple customer demand sources. This product enables you to forecast and schedule employees based on outbound and blended call volumes including voice, email, web, fax, walk-ins or any other contact center related enterprise-staffing requirement.

With Aspect RightForce Workforce Management, you can reduce your total cost of ownership and have greater accessibility to information. The solution is entirely scalable and enables forecasts, schedules and reports to be created from multiple sources and locations. Aspect RightForce Workforce Management supports integration with all leading suppliers of ACDs and predictive dialers, reducing complexity and operating costs. From budgeting to long-range demand forecasting to detailed staff planning, Aspect RightForce Workforce Management provides the tools to accomplish the task.

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